If you can't upload your file, this is most likely because your file is too large! This feature supports files of size 19MB or less, so if your file is larger you may need to compress it! If you have a video that you are trying to upload, please refer to the following steps for assistance:

Make sure the file format is .mpg, .mpeg, mp4, or .mov

Check to make sure your file size is under 19mb.

If the above requirements are met for your video and you are still experiencing issues, please submit a ticket here.

Please Note:

If you are recording your video from your desktop and using QuickTime Player this could increase the file size of your video.

If you continue to get the error that the file size is too big on a video that is under 20 secs and recorded on your phone, check your “record video” settings. Most phones record video default settings is 1080p, so if yours is set to anything higher this can increase your file size and the video will need to be compressed before it can be uploaded.

If you use any video editing apps or software to edit your video this may increase your file size.

If your video is under 20 seconds, but still too large in file size, try compressing it with tools like Video Compressor

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